Open your business to new opportunities and wake up potential of energy consumers. Lead the energy services market transformation and benefit from smart solutions, increasing revenue, Customer satisfaction and loyalty. Start the journey from energy provider to trusted services provider. Move on with your Customers!
CUSTOMER ENGAGEMENT
Energy, electricity is an essential commodity – we expect to just have it. On average energy consumers spend just a few minutes a year thinking about their energy consumption. This usually happens when they are about to pay their bills – not so pleasant moment. With this in mind just add not so rare media feeds discussing energy price rises or energy related controversial political decisions (esp. on regulated markets) – and there you have it – frustrated and suspicious Customer. Quite a challenge for energy providers, especially when they think about changing or extending their offer, acquiring new or keeping current Customers.
Meanwhile, the same energy consumers regularly decide about their actions and purchases of goods and services related to their energy efficiency and comfort of life.
SayEnergy enables suppliers to change how their Customers think about energy, educate them and motivate to care about their energy efficiency. In consequence build engagement and long term relationship opening new possibilities for energy related services.
We use advanced behavioral and marketing techniques supported by multi-dimensional data analysis and best of breed technology. We provide SayEnergy Customer Engagement service platform – for energy services providers and their Customers.
Using the SayEnergy platform providers can reach their Customers through multiple channels (web application, mailed prints, emailed reports, mobile apps, SMS).
Personalized Energy Reports are simple and attractive way of sharing information about energy consumption, environmental impact and costs - gaining Customers attention and interest. Comparisons with similar energy consumers and energy efficiency ratings give a reference point and build engagement.
Using applications provided by the platform users can build their profiles improving available comparisons and personalizations. They are encouraged to set their saving goals (for energy, costs, emissions) and to monitor their progress.
SayEnergy platform educates and provides personalized tips on how to better use energy, reduce costs and protect the environment.
Using behavioral science, gamification and loyalty programs, system engages Customers, increasing their satisfaction and openness for new tailored services and products.
Service suppliers may reduce their marketing costs – using segmentation and micro-targeting mechanisms backed by wide range of Customer information available in the platform. Use of digital communication channels along with well targeted, personalized messages reduces costs and improves effectiveness of campaigns, increasing customer satisfaction at the same time.
ENERGY EFFICIENCY
Awareness of how we use energy, how does it impact the natural environment and our wallet, can motivate to change. Yet, even better motivation comes from knowing that we use more, pay more and contribute to bigger emissions than our neighbors. Just putting all this energy to waste.
We help energy suppliers take care of energy efficiency of their customers. SayEnergy platform provides personalized energy efficiency tips on where and how consumers may reduce the waste. With rankings and benchmarks we encourage competition and motivate to commitments and consequent actions.
Customers save and become more engaged and satisfied with their service provider. They open to new solutions, services and products helping them to reduce their energy consumption even more.
Energy suppliers can meet regulatory obligations to promote energy efficiency.
Individual savings from behavioral programs can reach 2-5% with built awareness, education and behavior change only. Further savings of several or even several dozen percent can be obtained by motivating consumers to invest in improving energy efficiency of their buildings, heating systems and key appliances. In the energy market scale these are huge savings, originating from the largest, most environmental friendly and the cheapest energy resource – saved energy.
DEMAND RESPONSE
Cooperate with your Customers to reduce energy consumption exactly when you need it most.
Using SayEnergy platform, energy providers engage with their Customers, build relationships and openness to cooperation, critical for effective introduction of new solutions and services. The platform enables cost-effective and results driven demand response programs (DR) – reducing peak energy consumption.
Awareness and education of energy consumers, combined with incentives, prizes, and messages delivered in the right place and on the right time, allow cost-effective DR programs to be run with all Customers.
Segmentation and micro-targeting services of SayEnergy platform, enable precise Customer selection and communication tailoring. Demand response events can be planned or run ad-hoc. System monitors execution end effects, providing feedback to learning process to improve program efficiency.
SayEnergy platform can be integrated with smart appliances and Smart Home systems, ensuring more automation and increased effectiveness of demand response programs.
Demand response solutions from SayEnergy improve return on investment in smart meters and increase benefits from dynamic tariffs introduction.