Platform

SayEnergy Customer Engagement Platform for energy retailers and energy consumers.

web application

Main information and services access channel for energy consumers. Interactive, personalized and secure web experience.

mobile application

Energy in your packet ;-) Alerts and notifications. Make your Customers feel comfortable. Reach them with the right information in the right place at the right time.

email & sms

Use email for ad-hoc communication and Energy Reports distribution. For alerts and notifications use platform's SMS sender.

print & mail

Reach out to a wider audience with personalized, attractive printouts - energy reports, offers, …

smart home

Integrate SayEnergy platform with Smart Homes of your Customers. For convenience and a truly dynamic DR - let the technology "work it out".

reports & alerts

Energy. Costs. Environmental impact. Comparisons to previous periods, similar users, set goals. Unusual usage and high bill alerts.

virtual home

The reference point for energy consumption. Building, devices, users, and preferences. Allows comparisons, assessments and matching energy efficiency tips.

tips

How to use energy efficiently? Change behavior, appliance, or your home. Save without sacrificing convenience. Tips and suggestions selected for users.

plans

Plan actions improving energy efficiency. Set saving goals for energy, money or environmental impact. Track execution.

points & rewards

Points & rewards loyalty program. Points earned for various user activities, exchanged for discounts on products and services offered through the program.

products & services

Context-sensitive presentation of products and services increasing energy efficiency of consumers. Discounts for points. Partner network.

segmentation

Know your customers a little bit better. Use multi-dimensional data for dynamic segmentation. Align your marketing and sales increasing their effectiveness.

campaigns

Treat your Customers as individuals they are. Plan, launch and monitor your campaigns, build tailored messages and offers, deliver through any channel.

analysis

Use energy consumption insights, weather data, Customer profile and activities insights. Enhance your offer, service and your business.

content management

Use templates or create new layouts. Personalized data driven reports with charts. Messages and offers.

big data

SayEnergy platform efficiently processes very large volumes of data. You can get the most from your investment in smart meters and relations with your customers.

integration

We integrate data from multiple external sources and systems. Batch data and online data.

data

We combine and analyze data from variety of areas. We create comprehensive view of Customer on the energy market.

security

Security and data privacy is our top priority. The entire information processing workflow is secured in accordance to best practices and standards.

WEB APPLICATION

Main information and services access channel for energy consumers. Interactive, personalized and secure web experience.

SayEnergy's platform web application is the primary information and services access channel for energy consumers. With provided credentials users gain access to timely, personalized reports, tips and offerings helping them to achieve higher energy efficiency. They can build their virtual home profile and set their saving goals. Information presented with clear, simple visualizations and graphs educates and motivates to take actions. Energy efficiency achievements can be shared by posting selected content to social media. System tracks users activity facilitating even better personalization and alignment of further communications and offers.

REPORTS & ALERTS

Energy. Costs. Environmental impact. Comparisons to previous periods, similar users, set goals. Unusual usage and high bill alerts.

SayEnergy platform delivers clear and simple view on electricity and/or natural gas consumption – informing users about their energy efficiency. Three basic perspectives include energy consumption in kWh, cost of consumed energy in local currency and impact on environment expressed in kg of CO₂ emissions. Both current and historical data is available on different granularity levels. Basic set of information is presented as Energy Report. Web and mobile application users can interact with reports and graphs, adjusting views to their needs. Comparison views show how users' energy efficiency changes over time and how they compare to similar and most energy efficient users and homes. User's local weather data provides better understanding of energy consumption fluctuations. System monitors progress against saving targets set by users. Platform calculates typical usage profiles, can forecast both energy consumption and costs and alert users on unusual consumption or high bill coming.

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MOBILE APPLICATION

Energy in your packet ;-) Alerts and notifications. Make your Customers feel comfortable. Reach them with the right information in the right place at the right time.

Mobile devices offer the convenience of access to information and services virtually anywhere at any time. The vast majority of your Customers use them everyday. SayEnergy's platform mobile apps allow users to keep track of their energy consumption and react to events – presented as alerts and notifications – such as demand response (DR) events. Even more functionality can by gained by integrating SayEnergy platform with Smart Home systems. The application will then allow to control selected functions, devices and profiles automating response to DR events. Mobile applications are available for smartphones and tablets running iOS and Android operating systems.

EMAIL & SMS

Use email for ad-hoc communication and Energy Reports distribution. For alerts and notifications use platform's SMS sender.

SayEnergy platform automates the process of communication via email and sms. Email can become a primary channel for regular sharing of Energy Reports. The system allows the use of html templates and high-quality, optimized for email, PDF attachments. Short messages and alerts, such as DR events can be sent as SMS messages.

SMART HOME

Integrate SayEnergy platform with Smart Homes of your Customers. For convenience and a truly dynamic DR - let the technology "work it out".

Smart Home Systems, automation and control features built in energy receivers such as heating systems or home appliances are source of additional data about how we consume energy. At the same time, these are the systems that may help us get full benefits from dynamic energy tariffs and DR programs. With the acceptance of Customers they significantly improve effectiveness of such programs, providing comfort and relieve to users. SayEnergy platform can be integrated with various Smart Home systems, enabling DR events information flow and using gathered data for more complete information on energy consumption - such as precise energy consumption disaggregation.

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PRINT & MAIL

Reach out to a wider audience with personalized, attractive printouts - energy reports, offers, …

Energy Reports and other content may also be posted to your Customers. SayEnergy platform provides tools and services to prepare high-quality, full-color, personalized prints at mass scale. Service may include full logistical process with printing and post delivery.

ENERGY REPORT

Essential report informing Customers about their energy efficiency level. Prepared for defined period, usually as paper print delivered by post, or PDF attachment sent by email. Provides information about energy consumption, environmental impact, costs as well as selected comparisons. Contains user tailored saving tips.
Content management services of SayEnergy platform allow to customize the content. The report motivates Customers to improve their energy efficiency and encourages to use platform's web and mobile applications.

TIPS

How to use energy efficiently? Change behavior, appliance, or your home. Save without sacrificing convenience. Tips and suggestions selected for users.

System displays energy efficiency tips selected for users based on their profiles. Virtual home profile and energy consumption profile. Users can browse the tips using different criteria – e.g. potential savings, area, initial cost, popularity or ratings. Tips encourage users to declare and take action – change behavior, rearrange something or purchase new services and products. Actions can also be added to individual savings plan.

PLANS

Plan actions improving energy efficiency. Set saving goals for energy, money or environmental impact. Track execution.

Energy consumers using SayEnergy platform are encouraged to plan and commit their savings for a given period. They set goals and add actions to achieve them, using tips recommended by the system. Goals execution is continuously tracked and presented in user's reports.

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VIRTUAL HOME

The reference point for energy consumption. Building, devices, users, and preferences. Allows comparisons, assessments and matching energy efficiency tips.

Energy Consumers are encouraged to complete their profile as well as their "virtual home" profile. Virtual home stores key information related to energy efficiency:

building characteristics
heating & cooling systems
users and their preferences
top energy consuming appliances

This information enables comparisons of similar homes and users, selecting relevant efficiency tips, improves energy disaggregation algorithms, and helps to match new products and services options.

POINTS & REWARDS

Points & rewards loyalty program. Points earned for various user activities, exchanged for discounts on products and services offered through the program.

SayEnergy platform uses behavioral science and gamification, motivating energy consumers to earn points. Points can be awarded for different types of user activities (e.g., profile completion, tips actions, participation in DR program etc.) and for changes in their energy consumption reflected by energy data. Points can be exchanged for discounts on products and services improving user's energy efficiency even more.

PRODUCTS & SERVICES

Context-sensitive presentation of products and services increasing energy efficiency of consumers. Discounts for points. Partner network.

Improvement of customer energy efficiency may require changes in energy tariffs and purchases of new products and services. SayEnergy platform enables contextual presentation of information about products and services, tailored for specific users, based on previously gathered information. Products and services presented in the system come from service providers using SayEnergy platform and/or their partners or SayEnergy partners.

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SEGMENTATION

Know your customers a little bit better. Use multi-dimensional data for dynamic segmentation. Align your marketing and sales increasing their effectiveness.

Data collected on SayEnergy platform can be used to precisely target messages and match the offering to customer needs. The system enables multi-dimensional data filtering, with online updates of filtered segments sizes in multiple variants. Created segments definitions can be used as templates. You can also use library with pre-defined segments templates. Data used for segmentation is kept up-to-date improving the quality of the process.

CAMPAIGNS

Treat your Customers as individuals they are. Plan, launch and monitor your campaigns, build tailored messages and offers, deliver through any channel.

Design and run campaigns using defined segments. Use micro-targeting to increase efficiency and reduce marketing costs. Plan scenarios and use actions automated by the platform in all communication channels (web, mobile, email, sms, printout and mail). Monitor execution and analyze results.

ANALYSIS

Use energy consumption insights, weather data, Customer profile and activities insights. Enhance your offer, service and your business.

SayEnergy platform combines and analyzes energy usage data, virtual home profile data, users preferences and activities and other data (i.e. weather data). It can perform historical and current data analysis as well as do forecasting.
Embedded algorithms allow determination of consumption profiles in different time ranges and in correlation with the user profile. Forecasts are calculated using detailed weather data.

CONTENT MANAGEMENT

Use templates or create new layouts. Personalized data driven reports with charts. Messages and offers.

SayEnergy platform enables easy creation and management of report and message templates. Using charts and variables definitions personalized content can be created in formats suitable for mass sharing via web app, by email, sms or prints.

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BIG DATA

SayEnergy platform efficiently processes very large volumes of data. You can get the most from your investment in smart meters and relations with your customers.

System is ready to handle large volumes of data from smart meters (e.g. hourly or every 15 minutes readings). Platform’s architecture and technology used ensure almost linear scalability, enabling support for hundreds of billions of records and millions of users.

INTEGRATION

We integrate data from multiple external sources and systems. Batch data and online data.

SayEnergy platform data integration engine ensures high performance processing, great data quality and interfaces to different data sources. Energy consumption data can be sourced from different systems: head-end, meter data management, billing system. We use API and standard protocols chosen to meet process, refresh rate and source system requirements.

DATA

We combine and analyze data from variety of areas. We create comprehensive view of Customer on the energy market.

The data model and mechanisms used in the system enable creation and maintenance of consistent view of customer master data. The view is extended by connecting streams of energy consumption data, behavioral data, building profiles, geographical data, weather data and statistics data. Comprehensive customer view is built providing benefits to both Customers and service providers.

SECURITY

Security and data privacy is our top priority. The entire information processing workflow is secured in accordance to best practices and standards.

Each step, from data acquisition, through integration, storage, processing, and finally sharing has been designed with information safety and privacy in mind (privacy by design). Most data processing is carried out on depersonalized data. Data sent to the application is encrypted. Access to the application requires authentication and authorization implemented using secure connection and system of keys. We understand how important security and confidentiality of Customer data is, we ensure it with best practices and secure technology.

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